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Terms That Govern Your Account on a 365

When you open an account with a 365, these terms set out what we both agree to — how your account works, how your wallet moves through bKash, Nagad, or Rocket, and what applies when something needs resolving.

Account termsWallet and payment rulesJurisdiction-dependent accessBangladesh-local support
a 365 Terms That Govern Your Account on a 365
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account disputes, data requests, or questions about how these terms affect your wallet or access, you can reach our support team through the channels below. Legal queries get routed to the right team when you include your account reference number in your first message — this cuts response time significantly.

Team online

Live Chat

Open the chat from your account dashboard and select 'Account or Legal' from the topic menu. Available during published support hours for Bangladesh accounts.

Email Support

Send legal or account queries to our support address. Include your registered bKash, Nagad, or Rocket number so we can match your account without delay.

Account Help Centre

The Help Centre in your account settings covers common terms questions, wallet rules, and how to submit a formal dispute or data access request.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Account security at a 365 is built around the wallet you registered with — bKash, Nagad, or Rocket — and verified through a one-time PIN process when you first link the payment method. We do not store your full wallet credentials on our servers; the token we hold is used only to match your account to your payment confirmation. Players in Dhaka and across Bangladesh access the platform over SSL-encrypted connections, and login sessions on mobile require re-authentication after periods of inactivity.

Data Retention

We keep your account transaction data for the period required by the financial record-keeping standards that apply to our operations. You can request a summary of stored data through the Help Centre.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. No third-party ad-tracking cookies are dropped without your consent via the cookie banner.

Account Changes

To update your registered payment method — switching from Rocket to Nagad, for example — submit a change request from Account Settings. We verify the new wallet before the old one is unlinked.

Data Requests

You can request a copy of the personal data we hold, ask for a correction, or request account closure with data deletion by contacting support with your account reference number.

Common Questions About These Terms

These are the questions we hear most from account holders in Bangladesh about how our legal terms work in practice — from payment disputes to data rights.

Access depends entirely on the laws that apply in your location and region. We do not determine eligibility on your behalf — you confirm that your use is lawful when you open your account.

Check the transaction reference in your bKash app first. If the payment shows as completed on the bKash side, contact support with that reference number and we match it to your account manually.

Yes. Submit a data access request through the Help Centre in your account settings, including your registered account number. We process requests within the timeframe our policies require.

Open a dispute ticket via live chat or email, include your account reference and the specific transaction or decision you are disputing. Our legal support team reviews it separately from general account queries.

We notify you through the contact method on your account before updates take effect. Continuing to use the platform after that notification counts as acceptance of the revised terms.

Go to Account Settings, select 'Close Account', and follow the withdrawal step before confirming closure. Funds process back to your registered Nagad, bKash, or Rocket wallet.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.