Reference

What You Agree To When You Use a 365

These terms govern your account, your deposits through bKash, Nagad, and Rocket, and your access to the lobby. Access depends on your local law and the eligible regions we serve — read this before you open an account.

Account holders onlybKash · Nagad · RocketEligible regions applyMobile and desktop
a 365 What You Agree To When You Use a 365
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to flag a concern about your account, our support team can walk you through what applies to your situation. We handle terms-related queries through the channels below — have your registered account details ready when you get in touch.

Live Chat Open the chat icon from any page on a 365. Available for account and terms queries; response times vary by queue volume.
Email Support Send your terms or account query to our support address. Include your registered email so we can pull your account details quickly.
Help Centre The Help Centre covers common terms questions — account status, deposit conditions, and what triggers a review — before you need to contact us directly.
ACCOUNT SAFEGUARDS

How We Protect Your Account and Data

Your account security matters from the moment you register. We apply standard encryption to your login session and to all wallet transactions processed through bKash, Nagad, and Rocket. If we detect unusual access patterns, your account may be temporarily held while our team reviews the activity — we will contact you through your registered email or the in-app notification channel. You can request a copy of the data we hold on your account, or ask us to correct inaccurate details, by reaching out through support with your account ID.

Session Encryption

Every login and wallet transaction runs over an encrypted connection. Your bKash, Nagad, and Rocket payment details are not stored on our servers after a transaction completes.

Account Review Process

When our system flags unusual activity on an account, we pause outbound transactions and notify the registered email. The review typically asks you to verify identity documents before funds are released.

Data Access Rights

You have the right to request the personal data we hold on your account. Submit a request through support with your registered account ID; we will respond within the timeframe required by applicable rules.

Terms Update Notices

Before any material change to these terms, we send notice to your registered account. You decide whether to continue — we do not apply changes to active sessions without that notice window.

Common Questions About These Terms

These questions cover what our terms actually mean for your day-to-day account use — deposits, access, account changes, and what happens if something goes wrong.

Yes. Completing registration means you have read and accepted these terms. Your first bKash, Nagad, or Rocket deposit confirms that acceptance for all transactional activity going forward.

No. We notify you through your registered account before any material change takes effect. If you disagree with the update, you can close your account before the change applies.

Access depends on your location and local law. It is your responsibility to check whether using this platform is lawful where you are. We do not confirm eligibility for every region.

No. Each person may hold one account only. Multiple accounts linked to the same identity, device, or payment wallet may be merged or closed, and pending balances may be reviewed before release.

Contact our support team with your account ID and the transaction reference. We review disputes against the terms as written and respond to your registered email with our findings.

We hold registration details, transaction records, and login history. You can request a copy or a correction through support. Include your account ID so we can locate your records accurately.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.